Structural Relationship among Professional Service Satisfaction, Commitment and Loyalty

The Relationship among Job Satisfaction, Organizational Commitment and Internal Service Quality in Selected Federations

The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and internal service quality in selected federations. For this purpose Xie, Di (2005) questionnaire was used. Reliability of the questionnaire after a pilot study using Cronbach's alpha test (;alpha =0/86) respectively. Statistical society desired to study all the staff federations sw...

Relationship between Professional Ethics and Organizational Commitment

Background: In recent years, professional ethics has effect on the activity, individual and group performance and organizational results. The aim of this study was to investigate the relationship between professional ethics and organizational commitment. Methods: The research method is applied in terms of purpose and descriptive-correlational research. The statistical population includes 50 em...

A Developing Model of Relationship among Service Quality, Consumer Satisfaction, Loyalty and Word of Mouth in Islamic Banking

A Developing Model of Relationship Among Service Quality, Consumer Satisfaction, Loyalty, and Word of Mouth in Islamic Banking. This research aims to develop a measurement tool of service quality in Islamic banking sector, and examine its relationship among satisfaction, word of mouth (WOM), and consumer loyalty. A convenience sampling of 235 respondents collected from seven locations in the Lh...

A Rose by Any Other Name: an Examination of the Relationship between Satisfaction and Service Loyalty

The purpose of this paper was to demonstrate empirically that attitudinal loyalty and satisfaction are divergent concepts. The results of this paper indicate that attitudinal loyalty is satisfaction driven and that satisfaction and attitudinal loyalty are related but divergent concepts. However had the analysis relied exclusively on correlation or exploratory factor analysis the empirical resul...

Examining the Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust for E-Travel Retailers